Enhance System Reliability

Oct 13, 2025 by pinkandtrash.com 83 views

Introduction

As we approach the launch of Milestone 1 on March 12, 2025, it is essential to have a robust system in place to track and address any emerging bugs or issues that may arise from user feedback. In this article, we will outline the process for bug tracking from Medallia review, ensuring that we can identify and resolve potential issues that may impact Veterans using the new system.

Description

Following the launch of Milestone 1, we will monitor Medallia feedback daily to identify and track any emerging bugs. This ticket serves as a central repository for logging potential issues that need investigation or resolution. By having a single point of reference for bug tracking, we can ensure that all identified issues are addressed promptly and efficiently.

How it Works

The bug tracking process will involve the following steps:

Bug Identification: Bugs or issues flagged from Medallia feedback will be logged as comments on this ticket.
Issue Conversion: If an issue requires further investigation or a fix, it will be converted into a sub-issue.
Tracking Coverage: This ticket will remain open for 1-2 weeks post-launch to ensure tracking coverage.

Common Issues to Monitor

We expect to monitor the following common issues:

Sign-in problems: MHV credential sunset impact
Routing/navigation failures: Incorrect redirects, broken links
Access issues: Veterans with VA healthcare unable to use MHV on VA.gov
Findability problems: Users struggling to locate expected features

User Story

As a Cartography team member, I want a centralized place to log bugs identified through Medallia feedback so that we can track and address issues impacting Veterans following the Milestone 1 launch.

Notes

No specific notes are provided at this time.

Possible Tasks

No specific tasks are provided at this time.

Acceptance Criteria

To ensure that the bug tracking process is effective, the following acceptance criteria must be met:

All identified bugs from Medallia feedback are logged here.
Bugs requiring fixes have corresponding sub-issues created and linked.

Benefits of Bug Tracking

By implementing a robust bug tracking system, we can:

Improve User Experience: By identifying and addressing issues promptly, we can ensure that Veterans have a seamless and efficient experience using the new system.
Enhance System Reliability: By tracking and resolving bugs, we can improve the overall reliability and stability of the system.
Increase Transparency: By having a centralized repository for bug tracking, we can increase transparency and accountability within the team.

Conclusion

Q&A: Bug Tracking from Medallia Review

Frequently Asked Questions

Q: What is the purpose of the bug tracking process?

A: The purpose of the bug tracking process is to identify and address emerging bugs or issues that may arise from user feedback following the launch of Milestone 1.

Q: How will bugs be identified and logged?

A: Bugs or issues flagged from Medallia feedback will be logged as comments on this ticket. This will serve as a central repository for logging potential issues that need investigation or resolution.

Q: What happens if an issue requires further investigation or a fix?

A: If an issue requires further investigation or a fix, it will be converted into a sub-issue. This will ensure that all identified issues are addressed promptly and efficiently.

Q: How long will the bug tracking ticket remain open?

A: The bug tracking ticket will remain open for 1-2 weeks post-launch to ensure tracking coverage.

Q: What common issues do we expect to monitor?

A: We expect to monitor the following common issues:

Sign-in problems: MHV credential sunset impact
Routing/navigation failures: Incorrect redirects, broken links
Access issues: Veterans with VA healthcare unable to use MHV on VA.gov
Findability problems: Users struggling to locate expected features

Q: Who is responsible for logging bugs and creating sub-issues?

A: The Cartography team member will be responsible for logging bugs and creating sub-issues.

Q: How will we ensure that all identified bugs are addressed?

A: We will ensure that all identified bugs are addressed by having a centralized repository for bug tracking and by converting issues requiring fixes into sub-issues.

Q: What are the benefits of bug tracking?

A: The benefits of bug tracking include:

Improved User Experience: By identifying and addressing issues promptly, we can ensure that Veterans have a seamless and efficient experience using the new system.
Enhanced System Reliability: By tracking and resolving bugs, we can improve the overall reliability and stability of the system.
Increased Transparency: By having a centralized repository for bug tracking, we can increase transparency and accountability within the team.

Q: What is the acceptance criteria for the bug tracking process?

A: The acceptance criteria for the bug tracking process are:

All identified bugs from Medallia feedback are logged here.
Bugs requiring fixes have corresponding sub-issues created and linked.

Q: How will we measure the success of the bug tracking process?

A: We will measure the success of the bug tracking process by tracking the number of bugs identified and resolved, as well as the overall user experience and system reliability.

Q: What is the next step in the bug tracking process?

A: The next step in the bug tracking process is to implement the bug tracking system and begin monitoring Medallia feedback for emerging bugs and issues.

Conclusion

In conclusion, the bug tracking process outlined in this article will enable us to identify and address emerging bugs and issues from Medallia feedback. By having a centralized repository for bug tracking, we can ensure that all identified issues are addressed promptly and efficiently, resulting in a better user experience and improved system reliability.